+44 116 248 7169   amdi@absedu.co.uk



Newly promoted Managers, Supervisors and Senior Officers are the lynchpin to organisational performance and business results but only if they are provided with the right knowledge and skills set to do the job. Most of them underperform during their first two to three years in the seat, driving performance gaps and employee turnover across the entire frontline. The transition from an individual contributor to a managerial or supervisory role represents a profound psychological adjustment as they contend with their new responsibilities.

This programme provides tailored, talent-driven solutions that satisfy the immediate management skills development needs while supporting the longer term operational and organisational performance improvements. It will equip participants with knowledge and skills to lead others; win their trust and respect and drive frontline performance more confidently and competently.

Target profile of participants

  • Newly promoted managers
  • Supervisors
  • Senior Officers

Learning Outcomes

At the end of the programme, participants would be able to;

  • Gain insights into the preferred leadership style and learn how to be flexible in both leadership and management roles
  • Define the scope of authority and responsibility in their roles
  • Transform from individual contributors into taking the responsibilities of the team management
  • Identify their personal leadership styles and the effect it has on the variety of work situations
  • Describe the principles of performance management and understand the factors that motivate teams and individuals.
  • Effectively analyse and address work issues that impact overall team cohesion and organizational performance
  • Plan and conduct productive discussions with subordinates about performance and behavioural issues
  • Develop a shared language that promotes professional development among managers and employees
  • Implement newly-refined interpersonal skills aimed at reducing workplace conflict, increasing cooperation, improving morale and boosting employee engagement to new levels
  • Develop interpersonal skills that help to communicate, listen and handle conflicts
  • Hold performance discussions that result in changed behaviour and enhanced productivity

What it will cover

Day 1
Leadership and Management approaches

  • Challenges of line leadership and management
  • The mechanics and dynamics of leadership and management
  • Understanding leadership role in organisational performance
  • Developing leadership skills and competences

Leadership and Management styles

  • Aligning people, work and processes – improving efficiency
  • Defining specific goals and performance standards
  • Consulting people on decisions affecting them
  • Engaging others on task performance

Relationship Building

  • Behaviours that support or undermine effective relationships
  • Self-awareness, self-esteem and self-concept
  • Managing assumptions in order to build trusting working relationships
  • Consciously building trust in teams
  • Developing and showing positive attitude

Day 2
Controlling the Team

  • The role of the leader in team performance
  • How to empower oneself and the subordinates
  • Work allocation and delegation
  • Applying problem solving techniques to solve actual problems

Maintaining Team Performance

  • Team vs. Work groups: learning to lead and build personal effectiveness
  • Reviewing team performance
  • Identifying training needs
  • On the job training

Key Communication Skills

  • Identifying personal communication style: how you relate most often
  • Sharpening verbal and non-verbal behaviours and skills
  • Using feedback and questioning skills to better understand others
  • Leading and communicating more assertively in team meetings
  • Overcome barriers – ensure your communications get results

Leadership Style and Motivation

  • Key values in determining ways to motivate people
  • Maximise and maintain input and motivation – build the desire for results
  • The relationship between values and individual expectations
  • How to select motivators based on individual needs

Performance Management

  • The principles of performance management
  • The organisational goals and your team
  • Identifying factors of good performance
  • Monitoring and controlling the performance
  • Coaching for improved performance

Managing individual performance

  • Setting goals and expectations
  • Ensuring the right performance
  • Conducting individual performance reviews
  • Managing poor performance