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Middle managers are a lynchpin of organisational performance because they are the executioners of strategies and tactics, shapers and influencers of culture; and drivers of bottom-line results. The role of mid-level leaders is now defined by greater responsibility, the need to do more with less, accelerated pace of market changes and unprecedented demands on their time and attention.
Middle managers are therefore expected to develop people management skills and broader perspective in managing their operations, having greater commercial awareness and understand the impact of their operations on the profitability of the business. They need to quickly learn how to lead others, to win trust and respect, to motivate, and to strike the right balance between delegation and control in order to achieve higher levels of individual, team and organisational performance.

Learning Outcomes

At the end of the programme, participants would be able to;

  • Gain insights into the preferred leadership style and learn how to be flexible in both leadership and management
  • Define the scope of authority and responsibility in their roles
  • Identify their personal leadership styles and the effect it has on the variety of work situations
  • Describe the principles of performance management and understand the factors that motivate teams and individuals.
  • Effectively analyse and address work issues that impact overall team cohesion and organizational performance
  • Plan and conduct productive discussions with subordinates about performance and behavioural issues
  • Develop a shared language that promotes professional development among managers and employees
  • Implement newly-refined interpersonal skills aimed at reducing workplace conflict, increasing cooperation, improving morale and boosting employee engagement to new levels
  • Improve personal effectiveness as leaders and managers
  • Develop interpersonal skills that help to communicate, listen and handle conflicts

What it will cover

Day 1
Leadership and Management approaches

  • Challenges of mid-leadership and management
  • The mechanics and dynamics of leadership and management
  • Understanding leadership role in organisational performance
  • Developing leadership skills and competences
  • Promoting systems thinking as opposed to hierarchical thinking

Developing commercial awareness

  • The market overview – competitiveness and opportunities for growth
  • Customer characteristics – clear definition of customer needs
  • Understanding the value drivers in the organisation
  • The value creation process/activities and profitability
  • Internal processes and superior service delivery
  • Customer centricity and product driven approaches

Leadership and Management styles

  • Aligning people, work and processes – improving efficiency
  • Defining specific goals and performance standards
  • Consulting people on decisions affecting them
  • Engaging others on task performance

Day 2
Leadership and Influence

  • Analysing situational leadership
  • Motivation and leadership capabilities
  • Inspiring a shared organisational vision
  • Overcome barriers of effective communication

Relationship Building

  • Behaviours that support or undermine effective relationships
  • Self-awareness, self-esteem and self-concept
  • Managing assumptions in order to build trusting working relationships
  • Consciously building trust in teams
  • Developing and showing positive attitude

Controlling the Team

  • The role of the leader in team performance
  • How to empower oneself and the subordinates
  • Work allocation and delegation
  • Applying problem solving techniques to solve actual problems

Maintaining Team Performance

  • Team vs. Work groups: learning to lead and build personal effectiveness
  • Reviewing team performance
  • Identifying training needs
  • On the job training

Key Communication Skills

  • Identifying personal communication style: how you relate most often
  • Sharpening verbal and non-verbal behaviours and skills
  • Using feedback and questioning skills to better understand others
  • Leading and communicating more assertively in team meetings
  • Overcome barriers – ensure your communications get results

Leadership Style and Motivation

  • Key values in determining ways to motivate people
  • Maximise and maintain input and motivation – build the desire for results
  • The relationship between values and individual expectations
  • Assess the company's existing reward system
  • How to select motivators based on individual needs