A customer focused culture can be challenging but at its core is a business model based on a detailed understanding of customers. In building a customer focused culture, organisations must look at how those that work within the organisation demonstrate the necessary values and understanding as well as how the operations and procedures meet customer needs and expectations. Successful organisations provide the service that is efficient, effective, excellent; equitable and with the customer satisfaction at the heart of everything they do.
This is a high impact workshop designed to provide the participants with new skills in the area of customer focus and engagement, thus building their capacity for delivering improved services.
At the end of the training, participants will be able to;